At Gracieux.in, we value every purchase you make. We are committed to providing a seamless and secure shopping experience. All products sold on our website are 100% genuine, brand new, and quality-checked before dispatch.

In rare cases where a product has a manufacturing defect, customers may request a replacement or refund within 10 days, as per the policy below.

Free Replacement:

• Defective or non-working items.
• One replacement per item.
• Must be unused, in original packaging, with all accessories.

Not Eligible:

• Used or customer-damaged items.
• Items from other sellers.
• Missing parts—contact the manufacturer.

Refund:

• Full refund if replacement isn’t available.
• Shipping charges refundable only if replacement qualifies.

At Gracieux.in, we are committed to delivering your orders safely and efficiently across India. Please review our shipping terms below:

• Shipping Coverage: Only within India via registered courier or Speed Post.
• Processing Time: Orders shipped within 2 working days; delivery depends on courier timelines.
• Delivery Address: Orders delivered to the address provided; ensure details are accurate.
• Transit Damage: We are not responsible for damage during transit; check packages upon receipt.
• Shipping Charges: Calculated based on location and weight. Bulk/B2B orders may have reduced rates.
• Payment Policy: Prepaid orders only; COD unavailable.
• Unpaid Orders: Orders not paid within 24 hours may be cancelled.

Gracieux.in and its Registered Seller(s) are committed to safeguarding your privacy. We maintain the personal information of our customers with the highest level of confidentiality and security. Any collection, use, or disclosure of customer information is carried out strictly in accordance with our Privacy Policy and applicable data protection laws.

We use customer information only for order processing, customer support, improving our services, and ensuring a secure shopping experience. We do not sell, rent, or share personal information with third parties without consent, except where required by law or necessary to fulfill your order.

These Terms govern your use of Gracieux.in ("Website"), owned by Gracieux ("Company"). By using the Website, you agree to these Terms.

• Eligibility: You must be at least 18 years old. Use must comply with applicable laws.
• Intellectual Property: All content (including text, graphics, logos, images, product descriptions, and design elements) is Company property. Reproduction or redistribution requires written consent.
• Orders & Payments: You agree to pay prices, taxes, and shipping. Refunds/replacements follow our Replacement & Refund Policy.
• Product Warranty & Liability: Products are warranted against manufacturing defects. Liability is limited to replacement or repair.
• Limitation of Liability: The Company is not liable for indirect, incidental, or consequential damages.
• Indemnification: You agree to hold the Company harmless from claims arising from misuse or violation of Terms.
• Modification: Terms may be updated without notice. Continued use constitutes acceptance.
• Termination: Access may be suspended or terminated for violations. You may terminate your account by contacting us.
• Entire Agreement: These Terms are the full agreement and supersede prior communications.

By using this Website, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Before mounting Gracieux Hangboard

Before mounting the Gracieux Hangboard to the wall inspect the hangboard for any potential damage. If any visible damages or cracks are present do not mount or use the hangboard under any circumstance and contact us immediately.

If you are unsure about the condition of the hangboard or how to mount it properly, follow the instruction manual or contact us immediately. Do not attempt installation without the proper skills. Always ensure mounting is done by a qualified and experienced professional.

What you need for mounting Gracieux Hangboard

• A drilling machine or similar device mounted with the proper bits.
• (32"x 9.5" x 0.75") plywood mounting board.
• Screws: 9 pcs x 3” (for Backboard installation)
• Level and Tape measure

Choose The proper location

Choose your training location wisely. A warm, well-lit, and inviting space will keep you more motivated than a cold garage or dark basement. Create a positive environment with warmth, light, music—whatever helps you stay consistent.

Mounting above a doorway is the easiest option. Solid brick or block walls work best, but plasterwall can be used with proper support. Ideally, fix a 32" × 9.5" × 0.75" plywood backboard to the wall, then attach the hangboard to it. The plywood can be painted (optional) for a cleaner look.

Handling the hangboard

Our climbing hangboards are made from carefully selected natural materials. When handled and installed correctly, they are highly durable and longer-lasting than many plastic hangboards.

• Do not throw boxes loaded with the hangboards
• Do not drop the hangboards on a hard surface.
• Always use the correct screws and/or bolts in every available mounting hole.
• Tighten holds firmly to the wall, but do not over-tighten.
• Double-check the hangboard is securely and correctly fixed before climbing.
• Perform regular safety inspections after installation.
• If any hangboard shows signs of damage, remove and discard it immediately.

Safe installation and regular inspection ensure durability and a secure climbing experience.